Returns and exchanges must be authorised by a Mr Sanitiser in writing and are subject to the following conditions:
(a) Returns of stocked items that are incorrectly ordered may be accepted within 7 days from date of delivery;
(b) Returns of non-stocked items (special orders) that are incorrectly ordered may not be accepted. This will be at the discretion of a Mr Santiser;
(c) Proof of purchase must be provided;
(d) Returned products will incur freight charges and re-stocking fees;
(e) Returned products must be of merchantable quality with original packaging, unless the issue relates to faulty product or the product is under warranty; and
(f) Returned products may be subject to manufacturer’s warranty conditions. For information and conditions about guarantees and warranties please refer to Mr Sanitiser invoice.
Should you have a major problem with a product, you may be entitled to a replacement or refund as follows:
(a) Replacement products will be of an identical type to the product originally supplied, subject to availability.
(b) Refunds will be the same amount you have already paid, provided in the same form as your original payment.
(c) We may take into account how much time has passed since you bought the product considering the following factors; type of product, the quantity of the product originally supplied, how you are likely to use the product, the length of time for which it is reasonable for the product to be used and the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
The liability of Mr Santiser in respect of any breach of or failure to comply with any right or guarantee that you may have under the Australian Consumer Law or other rights in relation to the supply of goods or services (such as terms implied into a contract) that cannot lawfully be excluded is limited to the following:
(a) In the case of goods, to:
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired.
(b) In the case of services, to:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.